ARTICLE 1: PARTIES
1.1.SELLER: ATELIER DUYGU

Title: ATELIER DUYGU

Email: [email protected]

Phone: +905386841360

1.2 BUYER:

Within the scope of this contract, the BUYER is the person who places an order from the website.

ARTICLE 2 DELIVERY
2.1) For orders placed with PAYMENT AT THE DOOR, everyone who accepts this contract is deemed to have declared in advance that they will receive their order in full. For orders not received, the SELLER may claim legal rights from the BUYER.

2.2) The SELLER tries to send its shipments to the regions with Sürat, Yurtiçi, Mng, Ptt and Aras Cargo branches within one week at the latest, but there are delays in some regions due to cargo. 12 is not responsible for delays or non-delivery.

ARTICLE 3 DELAY INTEREST
3.1) Since the payment will be made in cash or by credit card, no delay interest is applied by the SELLER.

ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER declares on the website that he has read and learned the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract and has given the necessary confirmation in electronic environment. BUYER; By confirming the Preliminary Information in electronic environment, it confirms that it has obtained the address to be given by the Seller to the BUYER before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products in Turkish Lira including taxes, payment and delivery information accurately and completely.

4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.

4.3) Shipping fee will be paid by the BUYER. The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.

4.4) The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.5) The SELLER may supply a different product of equal quality or price, or cancel the order with the knowledge of the BUYER, by informing the BUYER and by obtaining its express approval, before the expiry of the contractual performance obligation.

4.6) If the SELLER fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the contractual performance obligation expires and returns the total price to the BUYER within 10 days.

4.7) The Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.8) After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, not due to the BUYER's fault, within 3 days, provided that the BUYER has delivered the product to him. must be returned to the SELLER within In this case, the shipping costs belong to the BUYER.

4.9) If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. If the BUYER cancels the order, the total amount paid will be paid to him in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for the SELLER for possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected to the BUYER's account by the bank. already accepting.

ARTICLE 5 RIGHT OF WITHDRAWAL
BUYER; In distance contracts related to the sale of goods, the product can use its right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, within 7 (seven) business days from the date of delivery of the product to itself or to the person/organization at the address indicated. In distance contracts related to service provision, this period starts on the date of signing of the contract. Before the expiry of the right of withdrawal, the performance of the service begins with the approval of the consumer.

The right of withdrawal cannot be exercised in any service contract. The costs arising from the use of the right of withdrawal belong to the BUYER.

In order to exercise the right of withdrawal, the SELLER must be notified by registered mail, fax or e-mail within 7 business days and the product must not be used in accordance with the provisions of Article 6. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued)

b) Return form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.

d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of his fault.

f) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

g) In return cargo, the cost of the cargo we send to you (10₺) and the shipping fee that you send to us (10₺) belong to the BUYER.

h) In exchange cargo, the cost of the cargo you send to us (10₺) and the shipping fee that we will send to you (10₺) belong to the BUYER.

ı) Due to the Covid-19 virus, products in the earring category cannot be exchanged or returned.

j) Products purchased with a campaign cannot be exchanged, canceled or refunded. Stocks are limited for the products with the campaign. If the product is out of stock when the customer places an order, no cancellation, change or refund can be made.

k) There is absolutely no exchange or return of personalized products!

ARTICLE 6 PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
Goods that are prepared according to the wishes of the BUYER or clearly in line with his personal needs, that are not suitable for return due to their nature and that are in danger of spoiling quickly or that are likely to expire, and sound or image recordings, software programs and computer consumables, provided that the package has been opened by the BUYER. Refunds are not possible as per the regulation.

ARTICLE 7 COMPETENT COURT
In the implementation of this contract, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and where the residence is located, are authorized up to the value announced by the Ministry of Industry and Trade.

The SELLER submits its applications regarding complaints and objections to the T.C. Within the monetary limits determined by the Ministry of Industry and Trade in December every year, the consumer can bring the problems to the arbitral tribunal or the consumer court in the place where he/she purchases the goods or services or where he/she resides. Information on the monetary limit is below.

Effective as of 1/1/2012:

a) The lower monetary limit for the consumer problems in the 5th and 6th paragraphs of the amended Article 22 of the Law No. 4077 on the Protection of the Consumer to be evidence in the upper or consumer courts that the decisions of the arbitration committees will be binding, is 1,161.67 TL,

b) In the third paragraph of article 5 of the Regulation on Arbitration Committees for Consumer Problems published in the Official Gazette dated 1/8/2003 and numbered 25186, the lower monetary limit for the provincial arbitration committees operating in the provinces with metropolitan status to be responsible and authorized to deal with disputes is 3.032, It is 65 TL.

This Agreement is made for commercial purposes.